Shipping Policy – Superior Apparel
At Superior Apparel, we strive to make your shopping experience as seamless and enjoyable as possible, especially when it comes to the delivery of your purchases. Our dedicated team works hard to ensure your order arrives promptly and securely. Please review the details of our shipping policy below.
Order Cut-Off Time
To qualify for same-day processing, orders must be placed by 4:00 PM (GMT-05:00 Eastern Standard Time) on business days. Orders placed after this time will be processed on the next business day.
Handling Time
Once your order is placed, our team will process it within 1-2 business days (Monday to Friday).
Transit Time
After processing, shipments typically take 1-4 business days (Monday to Friday) to reach their destination, depending on your location.
Total Delivery Estimate
From the time your order is placed, you can expect delivery within 5-7 business days.
Shipping Fees
Shipping charges are based on the total order amount:
- Orders under $100: Shipping fee of $10.
- Orders over $100: Shipping fee of $20.
Secure Packaging and Careful Handling
We prioritize the safe arrival of your items. Every order is securely packed and carefully handled to ensure it reaches you in excellent condition.
Order Tracking
After your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this to monitor your shipment’s progress in real time. Tracking is also available through the “Track Your Order” page on our website.
Tracking Availability Notice
Please allow 24-48 hours for tracking information to update after shipment. This timeframe accommodates the carrier’s processing time.
Order Cancellations and Refunds
If you cancel your order before it is dispatched, you are eligible for a full refund, as outlined in our Refund Policy. Refunds may take up to 7 business days to process, depending on your payment method.
Correct Shipping Address Responsibility
Customers are responsible for providing accurate shipping information during checkout. Superior Apparel is not liable for packages shipped to incorrect addresses entered at the time of purchase. If an error is detected, please contact us immediately so we can attempt to update the address before shipment. If a package is returned due to an incorrect address, additional reshipping fees may apply.
Handling Undeliverable Packages
If a package is returned to us as undeliverable due to an incomplete or incorrect address, we will contact you to arrange reshipment, which may incur additional shipping costs.
Lost or Stolen Packages
Superior Apparel is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your package is missing, please contact our support team. We will assist in addressing the issue with the carrier.
By placing an order with Superior Apparel, you agree to these shipping terms.
Contact Us
Thank you for choosing Superior Apparel! For any questions or further assistance, feel free to contact us at support@superiorapparel.shop or via our 24/7 live chat on our website. We’re here to ensure your shopping experience is exceptional!