Return and Refund Policy for Superior Apparel

At Superior Apparel, we understand that sometimes a purchase may not meet your expectations or might arrive with an issue. To ensure a smooth shopping experience, we have outlined our return and refund policy, which will guide you through the process and ensure your rights as a customer are protected.

Return Timeline
If your order does not meet your expectations or arrives with an issue, you can initiate a return within 30 days of receiving your items.

How to Return an Item
Returns can be made by mail, and our team will assist you in selecting either a refund or an exchange based on your preference. Whether it’s for defective products, non-defective items, or a change of mind, we are here to help.

To begin a return, please contact us at support@superiorapparel.shop or reach out via our 24/7 live chat.

Conditions for Returns
To qualify for a return, the product must meet the following conditions:

• Be in brand-new, unused, and unworn condition without signs of wear or damage.
• Include all original packaging, tags, and any accessories or materials that came with the item.

Returns that do not meet these criteria may not be accepted.

Return Label Provided
For your convenience, a return label is included with your package. If you need another copy, our team will provide one upon request.

No Hidden Fees
We do not charge restocking fees, ensuring your return process is hassle-free and transparent.

Free Return Shipping
Whether your return is due to a defective or incorrect item, or simply a change of mind, we cover all return shipping costs.

Refunds and Exchanges
Once we receive your returned item and verify it meets our return policy conditions, we will process your request promptly. Refunds are issued within 7 business days to the original payment method. If you prefer an exchange, we will ship the replacement as soon as the returned item is received and inspected.

For more information about refunds, please see our Refund Policy.

Careful Handling of Returns
Every return is carefully reviewed to ensure accurate and swift processing. Our goal is to make your next Superior Apparel experience even better.

Need Assistance?
Our dedicated customer support team is here to help at every step of the return process, from providing a return label to tracking your package. You can reach us at support@superiorapparel.shop or connect with us through our 24/7 live chat.

Thank you for choosing Superior Apparel. We are committed to providing you with exceptional service and are here to assist with any questions or concerns. At Superior Apparel, we strive to ensure your complete satisfaction with every purchase.

Eligibility for Refunds

• Damaged or Defective Products
  If your item arrives damaged or defective, please contact us within 30 days of delivery. We will arrange a full refund or replacement based on your preference.
• Incorrect Items
  Should you receive an incorrect item, notify our support team within 30 days. We will promptly issue a refund or send the correct item free of charge.
• Change of Mind
  If you decide to return an item due to a change of mind, you may do so within 30 days of receipt. Contact our support team for guidance on how to proceed.

How to Request a Refund
To initiate a refund, please reach out to our customer support team at support@superiorapparel.shop or via our 24/7 live chat. Provide your order number, details of the item(s) you wish to return, and the reason for your request. Our team will guide you through the process to ensure a hassle-free experience.

Refund Processing Timeline
Refunds are processed once the returned item is received and verified to meet our Return Policy conditions. Refunds are typically completed within 7 business days and credited to the original payment method unless otherwise arranged. You will receive a confirmation email once the refund is processed.

Commitment to Clear Communication
Superior Apparel is dedicated to maintaining transparency and providing clear, straightforward information about our refund process. We aim to make every step as smooth as possible for our customers.

Additional Information
For further details on returning items and the conditions for eligibility, please review our Return Policy.

Need Assistance? Contact Us
Thank you for choosing Superior Apparel! If you have questions or need help with your refund, contact us at support@superiorapparel.shop or through our 24/7 live chat.

Your satisfaction is our top priority, and we are committed to addressing any issues promptly and professionally.